Delete your Astris Living account

You can delete your account yourself, at any time, in the Android app or in any web browser. It is deleted at once and cannot be brought back.

How

1. In the Android app, open the menu at the top right and choose Delete account: it shows which households go with your account and which stay with others, then asks for your password. Or open your account page: meals.astrisproject.com in a web browser (in the Android app, the household's pages that open from the tabs at the bottom have a Your households button at the top, which opens the same page). Sign in if you are asked.
2. Under Delete your account, open Delete my account. The page shows which households are deleted with your account and which stay with others.
3. Enter your password, tick the box, and press Delete my account.

Forgot your password? Choose Forgot your password? on the sign-in page first. If you cannot sign in at all, write to hello@bedrockignite.com from the address on the account.

First, if this is you

• You are the only owner of a household other people share. Make one of them an owner first: the account page offers it beside each of them. The household then stays theirs.

Your subscription ends with your account

• A household deleted with your account has its subscription ended at once, and nothing more is charged. A household you share stops renewing the subscription you pay for; the others keep what was paid until it ends.
• If paid or credited time is left, the page says how much, before you delete: deleting gives it up, and nothing is refunded. You must tick that you give it up. If you would rather keep your account while the time runs out, press Cancel the subscription on the account page instead (a subscription bought in the Android app through Google Play is cancelled in Google Play).

What is deleted, at once

• Your sign-in: your email address, your password (kept only as a one-way hash), every session (you are signed out everywhere), any email link still waiting, and the record of when you agreed to our Terms and Privacy Policy.
• Your public username, any old usernames held for you, and your referral link.
• Your place in every household. In each household you leave, the grocery-store sign-in you connected there is removed, and if you had lent it to the household, the household no longer uses it.
• Every household where you are the only person with an account, with everything in it: its family members and their allergies, intolerances, diets and health goals; its plans, meal requests, pantry, grocery lists, prep guides, recipes and photos; its store settings and sign-ins; and its membership time and receipts.
• The records of failed attempts to sign in to your account or to delete it.

Stored data is erased from our live systems straight away. If our storage cannot finish at that moment, the erasing finishes by itself: it is tried again every day until it is done.

What is kept, and for how long

• Households you share with others stay with them for as long as they keep them, with what was added there: the family member you were linked to stays, no longer linked, so their allergy facts are not lost; so do the plans and recipes, and the meal requests made there, each showing the email address of the person who asked.
• What you did in public (public recipes, ratings, reviews and comments, and your likes, favorites and “helpful” marks) stays. Wherever it is shown, “(name withheld)” is shown where your username was. If you want any of it gone, withdraw or delete it before you delete your account. The community's own records of reports you made and of people you blocked stay too; they name you only by your account's random id.
• Invitations and gifts of months that someone sent to your email address stay in their records.
• The trial fingerprint: a one-way, keyed fingerprint of your email address, kept for good so that one person cannot take the free trial again and again. It cannot be turned back into your address.
• The audit log: the service's record of what was done, for example that your account and households were deleted, and when. It names your account only by its random id, never by your email address, and is kept for good.
• Payments: Stripe, which handles payments for us, keeps its own records of payments made, under its own privacy policy.
• Backups: before every update to the service, a copy of all of its data is saved in private storage, so the service can be restored after a failure. Copies made before you deleted your account still hold it as it was then. They are not changed when you delete your account, and none is deleted by itself today.

The Privacy Policy says what we collect and why. Questions or requests: hello@bedrockignite.com.